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Terms of Service

Last updated: April 2026

1. Service Description

ELV provides an embeddable AI voice agent widget for websites. The service includes website crawling for knowledge base generation, real-time voice conversations, and a management dashboard.

2. Account Responsibilities

  • You are responsible for all activity under your account
  • You must provide accurate account information
  • You must not share credentials or allow unauthorized access
  • You must only crawl websites you own or have permission to crawl

3. Acceptable Use

You agree not to use ELV to:

  • Provide medical, legal, or financial advice without proper disclaimers
  • Impersonate a human agent without disclosure
  • Collect personal information from visitors without consent
  • Distribute malicious content or spam
  • Attempt to circumvent usage limits through automated means

4. Free Tier

ELV currently offers a free tier with limited voice minutes and widget count. Usage limits are displayed in your dashboard. We reserve the right to modify free tier limits with reasonable notice. Paid plans will be available in the future.

5. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. ELV is currently in pre-beta and services may experience downtime for maintenance, updates, or infrastructure improvements. We will communicate planned downtime when possible.

6. Data Ownership

You retain ownership of all content you provide to ELV, including website content, pinned answers, and any uploaded materials. We claim no intellectual property rights over your content. You grant us a license to process your content solely for providing the service.

7. Termination

You may close your account at any time through the dashboard or by contacting us. We may suspend or terminate accounts that violate these terms, engage in abuse, or remain inactive for an extended period. Upon termination, your data will be deleted within 30 days.

8. Limitation of Liability

ELV is provided "as is" without warranty of any kind. We are not liable for inaccurate AI responses, service interruptions, or any consequential damages arising from the use of our service.

9. Changes to Terms

We may update these terms from time to time. We will notify you of significant changes via email or dashboard notification. Continued use of the service after changes constitutes acceptance.

10. Contact

Questions? Email hammercarlozs@gmail.com