Privacy Policy

1. Information We Collect

Account Data: When you create an account, we collect your name, email address, and organization name through our authentication provider.

Website Content: When you use ELV, we crawl the website URLs you provide to build a knowledge base. This content is stored as text for AI-powered responses.

Conversation Data: We store conversation transcripts (text only) between visitors and the AI agent for quality monitoring and analytics. Audio is processed in real-time and is never stored.

Visitor Data: We collect anonymous visitor identifiers and page URLs for conversation context. We do not collect personal information from visitors unless they voluntarily provide it during conversations.

Usage Analytics: We use analytics tools to understand how the dashboard is used. This includes page views, feature usage, and session data.

2. How We Use Information

• To provide and improve the ELV voice support service
• To generate analytics and usage reports for account holders
• To detect and prevent abuse, fraud, or security incidents
• To communicate service updates and important notices

3. Data Processing

Voice conversations are processed using industry-leading AI services for speech recognition, natural language understanding, and voice synthesis. Audio is processed in real-time and is never stored on our servers or any third-party servers. Only text transcripts are retained.

Your website content is processed to create a searchable knowledge base that powers the AI agent's responses. The agent only responds using information from your content.

4. Third-Party Services

We use trusted third-party services for authentication, voice processing, AI capabilities, analytics, and infrastructure hosting. These providers are bound by their own privacy policies and data processing agreements. We select providers that maintain high standards of data security and privacy compliance.

5. Data Retention

Conversation transcripts are retained for 90 days. Knowledge base content is retained as long as your account is active. Account data is deleted within 30 days of account closure.

6. Data Security

We use industry-standard security measures including encryption in transit (TLS), secure access controls, and regular security reviews. We follow best practices for protecting your data across all our infrastructure.

7. Your Rights

You can access, export, or delete your data at any time through the dashboard. For data-related requests, contact us at the email below.

8. Contact

Questions about this policy? Email us at hammercarlozs@gmail.com